Head of Business Operations

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🕒 April 5

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Common Great

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🤲 Charity

🤝 Non-profit

Charity • Non-profit • Digital Marketing

Common Great is a consultancy that specializes in helping nonprofits innovate their fundraising strategies and enhance their digital marketing efforts. With a focus on using effective tools and technology, Common Great empowers nonprofits to reach their fundraising goals while navigating the complexities of modern donor engagement. They are committed to promoting equitable practices in the nonprofit sector and offer discounted services to organizations led by underrepresented communities.

📋 Description

• Build and operate the company’s operating model, including forecasting, planning, and operational cadence • Partner with the leadership team to translate company priorities into measurable operating plans • Drive operational rigor across the business through clear metrics, processes, and reporting • Improve cross-functional coordination between GTM, Product, and Leadership • Architect the company’s long-term operational systems strategy, ensuring finance, people, and recruiting infrastructure can scale with company growth • Evaluate, select, and implement core business platforms including finance systems (ERP, billing, expense management), HR systems (HRIS, payroll, benefits), recruiting infrastructure (Ashby) • Establish scalable operational standards and system architecture that prevent future technical and operational debt • Define clear ownership boundaries between internal teams and external partners, determining what capabilities should be built in-house vs. outsourced as the company grows • Design vendor management frameworks and oversee relationships with partners supporting accounting, tax, payroll, and other operational functions • Ensure business systems, processes, and data flows support reliable reporting, decision-making, and cross-functional alignment • Build and maintain the financial operating foundation that ensures accurate, reliable financial reporting and operational visibility • Partner with external accounting firms to ensure GAAP-aligned financial statements and compliant financial processes • Design financial policies, internal controls, and documentation that support long-term company scale • Oversee operational finance workflows including revenue recognition for subscription SaaS contracts • Maintain financial data structures such as the chart of accounts and reporting frameworks • Provide leadership with consistent visibility into cash position, burn rate, and financial health • Support the company’s planning processes, including the annual budgeting cycle and rolling forecasts • Maintain and operationalize core SaaS metrics including ARR, NRR, churn, gross margin, CAC, and LTV to support leadership decision-making • Design and operate the company’s employee lifecycle infrastructure, including onboarding, role transitions, and offboarding • Establish scalable people operations policies, systems, and documentation that ensure operational rigor as the team grows • Implement and manage HR systems including HRIS, payroll coordination, and benefits administration • Ensure the company maintains compliance with federal, state, and local employment regulations • Support leadership in executing performance management, promotion, and compensation processes • Maintain accurate employee data and reporting to support leadership visibility and decision-making • Serve as a trusted internal resource for managers and employees on operational and people-related processes • Continuously improve the employee experience while ensuring operational consistency and compliance • Identify structural operational gaps and lead initiatives that improve how the organization plans, executes, and measures performance • Partner with GTM, Product, and executive leadership to provide data-driven insights that support key business decisions • Support strategic initiatives such as pricing and packaging analysis, organizational scaling, and new operational capabilities • Translate business insights and operational data into clear decisions, priorities, and execution plans • Improve cross-functional coordination by establishing clear processes, accountability, and reporting structures • Identify and remove systemic operational bottlenecks that limit company execution

🎯 Requirements

• 5+ years of experience in Business Operations, BizOps, or Startup Operations • Experience working at a high-growth SaaS company (Series B–D preferred) • Track record of building systems and processes from scratch • Experience implementing finance, HR, or operational systems • Familiarity with SaaS business metrics and operating models • Exceptional problem solving and operational thinking • Ability to bring structure and clarity to ambiguous problems • Strong cross-functional communication • Highly organized with strong execution discipline • Comfortable operating in fast-moving startup environments

🏖️ Benefits

• Competitive base compensation with meaningful equity ownership • Health insurance including medical, dental, and vision, HSA and FSA • We pay 100% of your employee premium and 50% of your premium for any dependents • Unlimited Paid Time Off • Paid Company Holidays • Work from home policy including a laptop and support for your home office needs • Monthly Remote Stipend • 401(k) self contribution • Paid Family Leave • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle