Customer Service Associate

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March 24

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Compass Experience Labs

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B2B • Recruitment • SaaS

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

201 - 500 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Respond to customers primarily through phones as well as through email, chat, text, and social channels while creating memorable service interactions. • Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice • Build a strong understanding of your assigned brands products, procedures, and resolutions • Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends

🎯 Requirements

• Inbound Phone, Chat, Text, Email, and Social media channels experiences is a must- Please ensure that your resume reflects this • High school diploma or equivalent • Call center experience must be within the last 2 years • 1+ year inbound phone experience required • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing • Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr. shift)