
201 - 500 employees
🤝 B2B
🎯 Recruiter
☁️ SaaS
B2B • Recruitment • SaaS
Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.
🕒 April 13
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201 - 500 employees
🤝 B2B
🎯 Recruiter
☁️ SaaS
B2B • Recruitment • SaaS
Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.
• Manage the financial complexities of a high-volume, global service delivery model. • Track the profitability of global delivery locations. • Manage complex intercompany cross-charges for labor. • Ensure compliance with diverse tax and labor regulations. • Oversee billing for varied contract types, including FTE-based, transaction-based, and outcome-based pricing models. • Coordinate month-end closing process with local Accounting Firm. • Manage year end external audit with External Audit firm. • Assist in the annual budgeting process • Lead Operations Finance and Payroll teams.
• Bachelors Degree in Accounting or Finance. • 5+ years of experience, ideally within a BPO, Shared Services, or Global Consulting firm. • Advanced proficiency in Global Accounting and Payroll systems. • Strong understanding of US GAAP/IFRS and basic knowledge of international labor/tax laws. • Expert-level Excel/Google Sheets (Power Query, Data Modeling) to handle high-volume transaction data.
• Working internally for a BPO offers a masterclass in global business. • Exposure to international tax, complex labor laws, and high-scale financial automation.
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