Service Desk Technician II

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CompassMSP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

CompassMSP is a U. S. -based managed services provider that delivers managed IT, cloud & infrastructure, and cybersecurity services to business and regulated-industry clients. Their offerings include fully managed and co-managed IT, Microsoft 365 support, cloud strategy and migration (Azure & AWS), 24/7 service desk, data backup and disaster recovery, unified communications/UCaaS, vCISO and security advisory, incident response and ransomware protection, and compliance-readiness services for frameworks such as HIPAA, HITRUST and CMMC. The company also supports AI modernization and secure AI initiatives and maintains a national footprint with multiple regional offices.

📋 Description

• Respond to escalated tickets from Level 1 and provide timely resolution within SLA • Troubleshoot Windows OS, Microsoft 365, email, remote access, and user access issues • Perform standard Active Directory tasks, including password resets, unlocks, group membership, and profile paths • Assist with server-related support activities under guidance of senior engineers, including folder permissions, account provisioning, login failures, and RDP access issues • Support users connecting through Remote Desktop Gateway / VPN and troubleshoot session, credential, or MFA issues • Deploy, configure, and support workstation hardware, approved applications, and peripheral devices • Assist with patching, updates, and scheduled maintenance tasks as assigned • Document tickets, resolutions, and SOP revisions accurately in the ticketing system

🎯 Requirements

• 2–3+ years of recent experience providing technical support in an MSP or corporate IT environment • Proficiency with Windows 10/11 and basic Windows Server administration (2016 or higher) • Experience with user and group management, shared folder permissions, log review, service restarts, and basic AD/DNS/DHCP troubleshooting • Working knowledge of Microsoft 365 administration, including license assignments, mailbox management, MFA, and Teams/SharePoint basics • Familiarity with Remote Desktop Services / Remote Desktop Gateway, including user access issues, session resets, and profile issues • Understanding of DNS, DHCP, VPN, IP addressing, and basic firewall troubleshooting • Experience supporting desktops, laptops, printers, mobile devices, and standard business software • Strong customer service, communication, and documentation skills • Preferred or in-progress certifications: CompTIA Security+, Network+, Azure Fundamentals, or equivalent

🏖️ Benefits

• Competitive pay • Progressive PTO • Career Development and Coaching • Fun work environment!