Service Desk Technician

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HIKINEX

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment

HIKINEX is a multi-channel integrated service provider that delivers outsourced sales, recruitment, virtual assistant, and marketing support to help companies scale quickly and reduce operating costs. The company offers sales-as-a-service (appointment setting, outbound sales, sales training), end-to-end recruiting and talent acquisition (sourcing, screening, ATS management, executive recruiting), virtual administrative support, and marketing/brand ambassador services. HIKINEX operates remotely out of San Francisco and emphasizes flexible, scalable staffing and operations solutions for B2B clients.

📋 Description

• Managing IT tickets via ConnectWise Manage. • Creating and decommissioning user accounts and PCs. • Troubleshooting printer, email, and hardware/software issues. • Coordinating with vendors (HP, Dell) when needed. • Ensuring clear documentation of troubleshooting steps in the ticketing system. • Answering calls and emails from customers and logging their queries into the ticketing system. • Diagnosing and resolving technical issues related to hardware, software, and network connectivity. • Escalating complex issues to other IT teams when necessary. • Troubleshooting problems remotely using remote desktop software. • Providing basic training and support to users on commonly used applications and software. • Maintaining and updating technical documentation and knowledge base articles.

🎯 Requirements

• Open to FRESH GRADUATES with a Degree in Computer Science/ Information Technology OR 2–3 years of experience in technical support or IT helpdesk. • Preferred: CompTIA A+ Certifications • Microsoft Certification(s) • Net+ Certification • ConnectWise Experience • MSP Experience

🏖️ Benefits

• Willingness to work flexible hours, including evenings (7PM PST to 7AM PST) and weekends as required.