Technical Support Manager

🕒 April 15

🏖️ New Jersey, Pennsylvania, +1 more states – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $115k - $140k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Composites One

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🤝 B2B

🚀 Aerospace

⚡ Energy

B2B • Aerospace • Energy

Composites One is the leading North American supplier of composite materials, equipment, and technical support services to manufacturers across industries such as aerospace, wind energy, and marine. The company distributes over 50,000 products from 600+ suppliers through 40+ regional locations, offering supply-chain management, process expertise, and hands-on training to improve production efficiency and on-time delivery. Composites One partners with manufacturers to provide resins, reinforcements, tooling, adhesives, coatings, and related MRO and infusion products along with technical consulting and education.

📋 Description

• Develop and manage market segment strategies, programs, and key customer relationships • Act as a technical consultant to align marketing, sales, and segment-specific initiatives • Gather customer requirements and deliver customized technical solutions and support • Create quotes and bids for customized or non-standard products and services • Evaluate customer systems for successful integration of company products • Prepare sales support materials, including proposals, contracts, and SLAs • Introduce, demonstrate, and promote new and existing products and services • Conduct market research and competitive analysis to inform strategy and tactics • Identify new product opportunities using existing technologies • Analyze and optimize market segment program effectiveness • Collaborate with Sales on customer-focused programs to drive ROI and sell-through • Forecast customer needs to support budgeting and program development • Deliver product training to internal teams and customers

🎯 Requirements

• Minimum of 2 years of experience in Advanced Composites Manufacturing • Minimum of 2 years of experience with Closed Mold Manufacturing processes • Bachelor’s Degree in Composites Engineering or a related field • Strong understanding of composite materials, including resin systems, fiber reinforcements, bonding technologies, and processing methods • Proven ability to support or drive technical sales and customer engagement • Proficient in MS Office applications, particularly Word and Excel • Valid driver's license required

🏖️ Benefits

• Employees may also be eligible for a discretionary bonus • A comprehensive benefits package