Field Operations Manager

Job not on LinkedIn

November 20

Apply Now

Receive Emails with Similar Jobs

ComputerCare

WebsiteLinkedInAll Job Openings

IT Logistics • Hardware • Enterprise

ComputerCare is a company that specializes in providing IT logistics and asset management services. They offer solutions like repair services, onsite support, and IT logistics managed specifically for businesses of any size. With a focus on simplifying IT asset management, ComputerCare offers services including smooth onboarding and offboarding, device tracking, and repair, utilizing a custom portal for request and status tracking. They are also an Apple Authorized Service Provider and Reseller, using genuine Apple parts for repairs. ComputerCare prides itself on fast, secure, and efficient service delivery, catering primarily to major tech companies.

51 - 200 employees

Founded 2004

🔧 Hardware

🏢 Enterprise

📋 Description

• Own the staffing plan including forecasting, hiring, and allocating positions to meet evolving business demands. • Lead the development and execution of weekly goals, ensuring alignment with operational metrics and overall organizational objectives. • Provide performance management and coaching to team members to drive accountability and individual growth. • Oversee daily operations as the primary point of contact for our customer, ensuring consistent communication and effective issue resolution. • Ensure successful facilitation and participation in Quarterly Business Reviews (QBRs) and company KPI initiatives. • Ability to travel may be required. • Own all contract-related operational deliverables, including SLAs, compliance metrics, and pricing adjustments. • Oversee tools, asset repair processes, and technical training in collaboration with QA and Leadership teams. • Ensure consistent SLA compliance and resolve service issues with vendors and internal stakeholders. • Identify and escalate production roadblocks affecting team performance. • Lead cross-departmental projects focused on process and operational improvements. • Develop and deliver training programs aligned with compliance and procedural standards. • Ensure timely completion of internal workflows and triage of diagnostic backlogs per SOPs. • Manage vendor relationships and ensure accurate customer billing and pricing updates. • Create and maintain SOPs to reflect evolving processes. • Supervise safety, cleanliness, and efficiency of worksites across regions. • Align operational efficiency with financial goals to drive profitability. • Represent operations in cross-functional meetings and provide performance insights and strategic recommendations. • Lead end-to-end partner site launches, including planning, resource allocation, training, and post-launch analysis. • Standardize launch procedures to ensure consistent and effective site activations. • Commit to a culture of continuous improvement, safety, and high performance. • Attend and participate in quarterly company leadership meetings, collaborating on company initiatives and deliverables. • Drive organizational excellence, ensuring a work culture of Diversity, Equity and Inclusion by living the company’s vision and core values. • Other duties as requested by leadership

🎯 Requirements

• 5+ years experience in a management role, with direct supervisory experience • 4+ years experience in project management including planning and launch • 2+ Years of experience in Customer Service roles • Preferred experience in IT operations, device lifecycle management or hardware support environment • Committed to staying current on technology, procedures and training for manufacturers • Skilled in writing proposals and reports supported by data and metrics • Proven ability to analyze data to inform decisions and drive business outcomes • Comfortable working in ambiguity and charting a clear path forward • Effective collaboration with stakeholders across all organizational levels • Track record of delivering results in fast-paced, complex environments • Quick, thoughtful, and disciplined execution • Experience with NetSuite or Salesforce strongly preferred • Ability to travel less than 10% of the year (as dictated by business needs)

🏖️ Benefits

• Medical, Dental, Vision options • 401K Employer Matching • Company Paid Life Insurance • HSA • FSA • Employee Assistance Program (EAP) • Adoption Assistance • Commuter Benefits • Coursera - Professional Certifications • Vacation Time & Sick Time Accrual • Time off for Community Volunteerism