Concentrix Brasil
10,000+ employees
Founded 1983
🤝 B2B
🏢 Enterprise
🤖 Artificial Intelligence
B2B • Enterprise • Artificial Intelligence
Concentrix Brasil is the Brazilian arm of Concentrix, a global provider of customer experience and business services that helps organizations modernize technology, transform customer experiences, and solve operational challenges. It offers contact center and digital operations, enterprise technology, data & analytics, AI-powered solutions (including the iX Hero agentic AI workspace), strategy & design, and industry-specific services across sectors like banking, healthcare, retail, and technology. Concentrix Brasil focuses on AI-enabled transformation, outsourcing, and customer experience solutions for enterprise clients.
Analista de WFM Sr – VAGA INCLUSIVA PCD
🕒 October 28, 2025
🗣️🇧🇷🇵🇹 Portuguese Required
🗣️🇪🇸 Spanish Required
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Concentrix Brasil
10,000+ employees
Founded 1983
🤝 B2B
🏢 Enterprise
🤖 Artificial Intelligence
B2B • Enterprise • Artificial Intelligence
Concentrix Brasil is the Brazilian arm of Concentrix, a global provider of customer experience and business services that helps organizations modernize technology, transform customer experiences, and solve operational challenges. It offers contact center and digital operations, enterprise technology, data & analytics, AI-powered solutions (including the iX Hero agentic AI workspace), strategy & design, and industry-specific services across sectors like banking, healthcare, retail, and technology. Concentrix Brasil focuses on AI-enabled transformation, outsourcing, and customer experience solutions for enterprise clients.
📋 Description
• Fornecer previsões intradiárias, semanais e mensais para as operações • Gerenciar plano de capacidade para operações • Fornecer estudos de dimensionamento • Apoiar analistas I, II e representantes nas suas tarefas • Trabalho junto às operações para entrega de re-forecast e novas projeções • Participar de reunião estratégica com clientes e gerentes
🎯 Requirements
• Experiência como Analista WFM/Planejamento Pl ou Sr de no mínimo 12 meses • Vivência em Call center • Conhecimento de ferramentas de Workforce • Dimensionamento, processo de capacity, faturamento • Superior cursando ou concluído na área de Administração/Exatas • Perfil flexível e adaptação a diversos cenários com senso de criatividade e inovação • Disponibilidade para atuar no modelo híbrido
🏖️ Benefits
• VT • VR 22,15 ao dia • plano de saúde e odontológico após experiencia
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