Director, Account Management – EMEA

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Demonstrates a clear understanding of client’s business, its objectives, strategy and industry where they operate. • Supports the Portfolio Leader in the development of portfolio/sector strategy. • Builds and maintains strong, long-term relationships with assigned clients. • Develops sustainable and profitable strategic account plan that addresses whitespace planning, cross-selling and up-selling opportunities. • Aligns Concentrix Technology solutions with client’s business opportunities and strategy. • Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the account. • Achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. • Monitors and reports on account performance, tracking key metrics, and reports on progress to Portfolio Leaders.

🎯 Requirements

• Bachelor’s degree in business administration, Marketing, or a related field with extensive years of experience. • Proven experience in account management or client relationship management roles, preferably within the BPO or Technology services industry. • Strong communication and interpersonal skills with the ability to build and maintain client relationships. • Excellent problem-solving and conflict-resolution abilities. • Ability to analyze data and use insights to inform account strategies. • Proficiency in using CRM systems (e.g., Salesforce) and other relevant tools. • Strong organizational and time management skills. • Ability to work collaboratively within a team environment.

🏖️ Benefits

• Professional development opportunities • Flexible working hours