Senior Health Informatics – AI Solutions Analyst

🕒 April 14

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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ConcertoCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🌍 Social Impact

Healthcare Insurance • Healthcare • Social Impact

ConcertoCare is a healthcare provider that specializes in delivering in-home medical care and support services for seniors. Their mission is to enable elderly patients to maintain independence and quality of life by providing coordinated health services right in their homes. With a focus on both medical and social needs, ConcertoCare offers a range of services, including primary care, transportation assistance, food support, and palliative care, particularly for those with complex care requirements. As a risk-bearing provider, ConcertoCare emphasizes advanced analytics and virtual care technology to enhance health outcomes for vulnerable populations, ensuring that each patient receives tailored care that addresses their unique challenges.

📋 Description

• Serve as a primary eClinicalWorks (eCW) subject matter expert, performing hands-on system configuration, module management, template development, and automated workflow design. • Collaborate with physicians, nurses, and department leaders to identify workflow pain points and implement eCW enhancements that reduce friction and improve clinical outcomes. • Configure and maintain eCW modules, including Practice Management, Population Health, and healow Patient Portal, ensuring optimal performance and user experience. • Support eCW system upgrades, patch deployments, and regression testing in coordination with the eCW vendor and internal stakeholders. • Provide peer guidance on eCW best practices, configuration standards, and clinical workflow design to fellow analysts. • Assist in developing and deploying AI-powered solutions integrated with the eCW ecosystem, leveraging large language model (LLM) APIs such as Claude (Anthropic) and OpenAI GPT to automate clinical workflow. • Evaluate and implement AI tools for clinical decision support, predictive analytics, and intelligent alerting within the EMR environment. • Monitor AI model performance, audit outputs for accuracy and bias, and iterate on solutions to ensure clinical reliability and operational value. • Ensure data integrity, standardization, and interoperability across systems using healthcare data standards, including HL7 FHIR, CCD/CDA, and ICD-10/CPT coding frameworks. • Support data exchange with health information exchanges (HIEs), payers, and external partners, ensuring accuracy and compliance. • Provide day-to-day peer mentorship and technical guidance to junior analysts, sharing knowledge on eCW, AI tools, and data best practices. • Manage assigned projects and workstreams with strong organizational skills, ensuring timely delivery. • Participate in end-user training sessions on eCW functionality and AI-enabled tools to drive adoption and proficiency across clinical and administrative staff. • Proactively identify system gaps, automation opportunities, and emerging technology solutions to support continuous improvement.

🎯 Requirements

• Bachelor's degree in Health Informatics, Health Information Management, Computer Science, Information Systems, Healthcare Administration, or a related field required. • Master's degree (MHA, MSHI, MS in Data Science, or related) preferred. • Minimum of 4 years of experience in health informatics or clinical information systems, with at least 2 years in a senior role. • Demonstrated, hands-on experience with eClinicalWorks (eCW), including system configuration, workflow build, and template development. • Proven experience integrating or deploying AI/LLM-based solutions (Claude, OpenAI, Azure OpenAI, or equivalent) in a healthcare or enterprise setting, including prompt engineering and API integration. • Proficiency in healthcare data management, including SQL querying, and HL7/FHIR data standards. • Deep understanding of clinical workflows, healthcare operations, and regulatory compliance. • Ability to translate complex clinical and technical requirements into scalable technology solutions. • Strong communication skills with the ability to convey data and AI concepts clearly to both technical and non-technical stakeholders. • Solid organizational and project management skills; experience with Agile or hybrid methodologies is a plus. • Self-motivated, analytically rigorous, collaborative, and committed to responsible innovation in a patient-centered environment.

🏖️ Benefits

• full healthcare coverage • 401K with match • broad range of other health, wellness, and financial benefits