Analista de Atendimento Técnico, III

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. • Identifies customer needs by referring to case notes and examining each as a specific case. • Performs routine call center activities concerning business products and services. • Uses standard scripts and established guidelines while under supervision, to meet SLAs. • Provides customers with information that is specialized. • Communicates in a warm and empathetic manner. • Gathers all necessary information to update the database. • Escalates issues to senior levels, based on complaints or concerns. • Explains company policies to customers. • Responsible for the end-to-end resolution of customer issues. • Performs other duties as assigned. • Complies with all policies and standards.

🎯 Requirements

• Expands skills within an analytical or operational process. • Maintains appropriate licenses, training, and certifications. • Applies experience and skills to complete assigned work. • Works within established procedures and practices. • Establishes the appropriate approach for new assignments. • Works with a limited degree of supervision. • Has developed skillset in a range of processes, procedures, and systems. • Supports to achieve company goals by helping teams to integrate and work together.