Customer Care Associate – Medicaid Call Center

🕒 6 days ago

🌪️ Kansas – Remote

🌪️ Kansas – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide quality customer service in the KanCare Contact Center. • Gather thorough documentation and enter information into various systems. • Answer questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs. • Respond to calls courteously, accurately, and concisely. • Provide a high-quality customer service and focuses on the accuracy of information provided. • Evaluate information received through a phone contact and ask appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.

🎯 Requirements

• High School diploma or GED equivalent; post-secondary education preferred • Minimum of six (6) months’ experience in customer service • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred) • Knowledge of Medicaid and managed care programs (preferred) • Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred) • Strong computer skills with the ability to maneuver in complex software systems (preferred) • MS Office, Outlook, and Internet usage experience (preferred) • Excellent data entry skills the ability to type 30 words per minute accurately (preferred)

🏖️ Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment. • Paid time off is accrued after 180 days (about 6 months) of employment.