Customer Experience Associate

Job not on LinkedIn

🕒 2 days ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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ISC2

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🔒 Cybersecurity

📚 Education

☁️ SaaS

Cybersecurity • Education • SaaS

ISC2 is a leading organization dedicated to advancing cybersecurity education and certification. They provide various programs for individuals at different stages of their cybersecurity careers, including certification exams, training resources, and leadership development opportunities. ISC2 also advocates for members and promotes diversity within the cybersecurity field by empowering professionals and communities.

📋 Description

• Provide a high-quality experience to our customer at all times • Actively promote products and services to our customers, explaining products and making recommendations • Manage day to day contacts • Resolve customer concerns through the case management system • Assist customers and candidates with items such as: password resets; contact or profile change requests; certification process and renewal related issues/inquires • Process payments for annual maintenance fees and diagnoses payment errors • Register customers for seminars • Multitask through multiple web applications • Recognize, document, and inform the regional manager regarding trends in customer correspondence • Escalate complex inquires / requests to subject matter experts • Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries • Perform miscellaneous duties as assigned.

🎯 Requirements

• High School diploma or GED required • Minimum 3 years of customer service experience in a call center environment, preferred • CRM/database applications experience (i.e. Salesforce), a plus • Excellent written and verbal communication skills in English • Excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation • Ability to build an inclusive culture that encourages, supports and celebrates diversity • Demonstrate passion for customer experience • Ability to assimilate knowledge and information relating to customership, exams and the products that we market.

🏖️ Benefits

• Inclusive and equitable environment • ...