Customer Experience Associate I

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Efficiently manage a high volume of inbound calls in a fast-paced environment. • Listen actively to understand customer needs and offer clear, accurate information. • Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. • Assist cardholders with inquiries regarding transactions and account statuses. • Process transactions efficiently via web-based applications and handle research requests with precision. • Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. • Maintain in-depth knowledge of company and client programs, policies, and technology. • Support team operations during peak times or absences to help maintain seamless service.

🎯 Requirements

• Must be at least 18 years old and possess a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Complete a background check, credit check, and security fingerprinting. • Reside in Puerto Rico with legal authorization to work permanently in the United States.

🏖️ Benefits

• Work From Home • Competitive Pay: $14.00 starting on day one • Shift differential: $1.50 per hour for hours between 6PM- 6AM • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm) • Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). • Career Growth: Opportunities to advance your career in a supportive, innovative environment. • Comprehensive benefit options and a great work environment that values your success.