Customer Experience Associate IV

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • Proposes improvements to processes and methods. • Completes assignments and guides the work of peers and other team members. • Handles escalated transactions where the front line has exhausted all options or when the customer insists on speaking with a manager or the corporate office. • Guides end-to-end resolution of customer issues, seamlessly and efficiently. • Supports and mentors less experienced team members. • Complies with all policies and standards.

🎯 Requirements

• Proficient in a range of operational processes through prior job-related experiences and training. • May work cross-functionally, in different areas when necessary. • Understanding of how teams integrate and work best together to support the achievement of company goals. • Acts as a technical expert in an area. • Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.