Delivery Supervisor

🕒 June 8

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $51.2k - $66.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Lead and oversee the daily operations of a team handling complex business, technical support, and production functions. • Supervise, coach, and develop a team of 20+ employees, providing ongoing feedback, performance monitoring, and support. • Conduct quality assurance reviews and evaluate agent performance to ensure service standards are met. • Manage all aspects of the employee lifecycle, including hiring, performance management, and terminations. • Analyze escalations, identify trends, and implement solutions to prevent recurring issues. • Collaborate closely with the Commonwealth of Kentucky to resolve operational challenges and deliver results. • Use multi-tasking to assist with issue resolution and ensure communication with the Commonwealth of Kentucky. • Drive team performance across key metrics including quality, productivity, and efficiency, while fostering a positive and engaged team environment. • Identify opportunities to improve processes and enhance operational effectiveness. • Work independently within established procedures while applying sound judgment to solve problems. • Ensure team goals are achieved through effective delegation, guidance, and accountability. • Support conflict resolution and manage client, people, task, and systems related issues. • Monitor ongoing issues for reporting and trending issue resolution.

🎯 Requirements

• 2+ years of supervisory or team leadership experience. • Strong knowledge of Medicaid, including processes, systems, and industry practices. • Ability to manage cross-functional collaboration and align teams toward shared goals. • An analytical mindset with the ability to identify trends and solve complex problems. • Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint). • Strong communication, coaching, and leadership skills. • Must be self-motivated to learn and understand complex business processes and utilize available resources in troubleshooting issues. • Be highly adaptable to change.

🏖️ Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. • Retirement Savings: We will support you as you save for your future. • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.