Fraud Call Center Representative

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns. • Identify and respond to potential fraud using training, account data, and internal tools. • Process fraud claims and disputes per client guidelines. • Explain account issues and resolutions professionally and empathetically. • Conduct investigations with accuracy, documenting all actions and conversations.

🎯 Requirements

• Must be at least 18 years old and possess a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Complete a background check, credit check, and security fingerprinting. • Working knowledge of computers and Windows applications. • Clear communicator with strong written and verbal communication skills. • Ability to navigate multiple systems in a fast-paced environment.

🏖️ Benefits

• Work From Home • Paid Training • Competitive Pay • Night differential: $1.50 per hour for hours worked between 6pm to 6am AST • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST) • Incentive Plan: Potential to earn up to an additional $350 per month • Full Benefits: Comprehensive benefit options, including health insurance, retirement savings plan, paid holidays, PTO