Medical Information Specialist, Italian, English

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🔥 0 minutes ago

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Manage all customer inquiries to successful resolution • Provide product and disease state information, including on- and off-label information within Standard Response guidelines • Provide world-class customer service and immediate resolution at the point of customer contact • Communicate product information and specific offers to physicians, healthcare staff, and consumers via outbound tele-service • Evaluate and appropriately escalate calls • Respond to non-phone inquiries such as email and fax • Comply with industry regulations, including adverse event and product quality processes • Manage assigned project work • Maintain current product, medical, disease, and industry knowledge • Obtain customer information and record interactions in appropriate systems • Communicate customer calls, issues, trends, programs, and solutions • Collaborate with team members across products, medical issues, and business issues and share best practices

🎯 Requirements

• Excellent language skills (B2 upwards - Italian and English) • Previous experience in a call center environment • Experience providing medical information and customer service to healthcare professionals over the phone • Demonstrated competency using information technology, computers and databases • Excellent communication skills • Ability to multitask • Problem solving and decision-making skills • Time management skills • Interpersonal skills • Organizational skills • Team-oriented • University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree

🏖️ Benefits

• Attractive salary • Temporary contract (maternity leave replacement) • Remote work model • Good opportunities to develop a professional career • Access to comprehensive learning, training, and development via our extensive Global learning platform. • Opportunity to apply for external professional training and courses that can be co-financed by Conduent. • Global Company, working in an international diverse and inclusive environment. • Private medical insurance coverage • Free access to the Bookster library • Meal tickets • Referral bonuses for new hires recommended by you. • Full-time Monday to Friday (without night shifts)

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