Medical Services Specialist, English and Spanish

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Manage all customer inquiries to successful resolution. • Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses. • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact. • Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service. • Evaluate and escalate calls as appropriate. • Respond to non-phone customer inquiries (e.g., e-mail, fax). • Comply with all industry regulations including adverse event and product quality processes. • Manage all assigned project work in a timely manner. • Maintain up-to-date knowledge of product, medical, disease and industry information. • Obtain pertinent customer information and record customer interactions in appropriate systems. • Communicate customer calls, issues, trends, programs and solutions. • Interact with team members to manage a broad number of products, medical and business issues and share best practices.

🎯 Requirements

• Proficiency in English and Spanish at C1/C2 level is required. • Previous experience in a call center environment preferred. • Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred. • Demonstrated competency using information technology, PCs and databases. • Excellent verbal, telephone communication and written skills required. • Ability to multitask. • Good problem solving and decision-making. • Good time management, interpersonal and organizational skills.

🏖️ Benefits

• 23 days paid holiday per annum. • Replacement contract. • EUR 1,50 a day WFH allowance. • 100% WFH/ Remote. • Medical Insurance scheme. • The technical hardware equipment is provided by us. • Referral program that will allow you to earn extra bonusses. • Access to a global learning platform for personal and professional development.