Medical Services Specialist, German, English

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✨ German

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Serve as the primary resource for customers contacting the Information Center regarding products and services. • Communicate specific product and/or disease state information via telephone, e-mail and written communication. • Build and maintain relationships with internal and external customers. • Contribute to outbound initiatives and deliver specific product messages. • Manage all customer inquiries to successful resolution. • Provide product and disease state information covering on- and off-label information within Standard Response guidelines. • Provide customer service and immediate resolution at the point of contact. • Communicate product information and offers to physicians, healthcare staff and consumers via outbound tele-service. • Evaluate and escalate calls as appropriate. • Respond to non-phone inquiries such as email and fax. • Comply with industry regulations, including adverse event and product quality processes. • Manage assigned project work in a timely manner. • Maintain current product, medical, disease and industry knowledge. • Record customer information and interactions in appropriate systems. • Communicate customer calls, issues, trends, programs and solutions. • Collaborate with team members across products, medical and business issues and share best practices.

🎯 Requirements

• Proficiency in English and German at B2/C1 level is required. • Previous experience in a call center environment preferred. • Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred. • Demonstrated competency using information technology, PCs and databases. • Excellent verbal, telephone communication and written skills required. • Ability to multitask. • Good problem solving and decision-making. • Good time management, interpersonal and organizational skills. • Candidate holding a certificate testifying to a successfully completed course of university studies in pharmacy, chemistry, biology, human or veterinary medicine and the corresponding passed examination. • Assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine.

🏖️ Benefits

• 23 days paid holiday per annum. • Replacement contract. • EUR 1,50 a day WFH allowance. • 100% WFH/ Remote. • Medical Insurance scheme. • The technical hardware equipment is provided by us. • Referral program that will allow you to earn extra bonusses. • Access to a global learning platform for personal and professional development. • Respect, collaboration, and a positive vision of the future as part of the workplace culture. • Equal Opportunity Employer.