Training Services Coordination and Logistics Associate III

đŸ”„ 1 minute ago

đŸ‡ČđŸ‡Ÿ Malaysia – Remote

⏰ Full Time

🟠 Senior

🔮 Lead

✹ Associate

đŸ‘» Ghost score 10%

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Logo of Conduent

Conduent

10,000+ employees

Founded 2017

đŸ„ Healthcare

📩 Logistics

đŸ’Œ Consulting

💰 Venture Round on 2009-01

Healthcare ‱ Logistics ‱ Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

‱ Provide learning administrative services to support client learning and data management needs. ‱ Perform data entry as it relates to learning administration ‱ Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow) ‱ Make certain client standard operating procedures, processes and service level agreements are maintained ‱ Identify and trouble shoot discrepancies and issues ‱ Escalate issues to Manager for resolution ‱ Communicates directly with client on questions, revisions, and issues. ‱ Identifies client issues and escalates appropriately. ‱ Performs other duties as assigned. ‱ Complies with all policies and standards. ‱ Perform dual-role data processing and technical helpdesk support ‱ Complete atypical assignments and work within established procedures with limited supervision

🎯 Requirements

‱ Must be at least 18 years of age or older ‱ Preferably a high school diploma and above ‱ Must be able to submit a background check and drug test ‱ Must be able to work 8 hours night shift from 8PM to 8AM, Mon to Fri ‱ Good communication skills (English) ‱ Must be able to perform a dual role in data processing and technical helpdesk support ‱ Good experience on Microsoft Excel & other Microsoft applications ‱ Experience managing Learning Management System (LMS) would be an advantage. ‱ Experience in managing ticketing tools such as ServiceNow would be an advantage. ‱ Attention to detail ‱ Ability to work in multiple sites simultaneously ‱ Completes atypical assignments. ‱ Works within established procedures and practices. ‱ Completes work with limited supervision.

đŸ–ïž Benefits

‱ Full-time employment with benefits day one including paid holidays ‱ Paid Training ‱ Weekend Off

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