Customer Success Manager

🔥 16 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Own a portfolio of Enterprise accounts and be the primary relationship steward • Build proactive, outcome-driven strategies with aligned Sales counterparts • Develop SMART goals collaboratively with customers • Manage at-risk accounts proactively with documented mitigation plans • Work collaboratively with cross-functional teams • Drive meaningful expansion conversations in partnership with Sales • Document and communicate quantified value delivery to customers

🎯 Requirements

• 3–5 years of recent, hands-on experience in B2B SaaS Customer Success, Account Management, or a closely related customer-facing role • Ability to build a success plan with SMART goals • Experience with proactive strategy and sales alignment • Ability to identify and mitigate risks • Strong curiosity and product fluency • Excellent communication and interpersonal skills • Capable of being a confident, constructive challenger • Self-motivated with an ownership mentality • Analytical comfort with data and metrics

🏖️ Benefits

• Health insurance • Variable incentive pay component • Flexible work options • Full range of benefits including medical and dental insurance