Product Owner – Personal Deposits

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connectFirst Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

connectFirst Credit Union is a Canadian credit union providing retail and business financial services, including chequing and savings accounts, credit cards, mortgages, personal and commercial loans, investment products (GICs, wealth management), and insurance. It operates branch and digital banking channels, serves personal, small business, agri-business, commercial and non-profit clients, and emphasizes community-focused programs and member rewards. The organization highlights customer service, local presence, and financial products aimed at helping members save, borrow, invest and protect their assets.

📋 Description

• Provides input into the development of an innovative product and service strategy; translates product strategy into operational plans that prioritize activities based on business and member impact. • Develops, implements, and maintains a deposit product roadmap that defines enticing features for our members, drives adoption, and increases utilization of Servus' services; ensures product programs reflect the market needs of members and deliver the company’s vision and strategy. • Creates buy-in for the product vision both internally and with key external partners. • Manages an assigned product portfolio through all stages of the product lifecycle, driving its success through product and pricing optimization, and ongoing recommendations to improve product profitability and competitiveness; ensures internal stakeholders are up to date and informed of product-shelf and any changes. • Leads the development of an ideal member experience, targeted to specific segments, and built upon collaboration and integration between digital and direct/assisted channels, solutions, sales, and operations. • Actively monitors member channel usage, including in-branch/ department transactions and member share of wallet, to support the use of data in determining branch and department productivity. • Actively supports Product, Pricing and Loyalty leadership team with reporting needs, specifically as it relates to ongoing business performance, helping to identify gaps and support tactical strategies to address gaps. • P&L for Deposit Products including end to end ownership of all revenue & cost drivers of Retail Deposit products. • Provides content for Service Fee Committee. • Partners with appropriate teams and leaders to support annual KPI planning, including product volume and unit objectives that drive revenue growth, member adoption and member satisfaction goals. • Leads the development and execution of member propositions, with the intention of acquiring new members, deepening member relationships, and increasing share of wallet. • Establishes and manages third-party vendor relationships and products, in addition to providing input for setting and optimizing relevant strategies and tactics; ensures partnership agreements and service level expectations are adhered to. • Stays current on external market conditions and new or evolving trends in product management, distribution, and segmentation; provides assessment of Servus' offerings compared to our competition and responds by adjusting product roadmap as necessary. • Ensure governance, compliance, and risk standards are upheld.

🎯 Requirements

• 7 years’ experience in financial services, product management and development, or analytics • Demonstrated ability in product management and development, customer segmentation, sales and profitability analysis, and vendor relationship management • Bachelor’s degree in a related field • Proficient computer skills, with the ability to quickly learn and adapt to new and existing job-related systems and programs • Excellent written and verbal communication skills • Strong critical thinking, problem-solving, analytical, organizational, and multitasking skills • Customer-focused mindset with a commitment to delivering exceptional service • High level of attention to detail • Demonstrated ability to focus on goals and metrics, ensuring products address the right problems and that success is effectively measured • Ability to build and maintain effective working relationships across a wide variety of internal and external stakeholders • High degree of adaptability and flexibility to function successfully in a dynamic and often ambiguous environment • Strong presentation and public speaking skills

🏖️ Benefits

• Competitive compensation including performance-based incentive pay and profit share • Training & Development Opportunities • Career Advancement Potential • Flexible work options • Meaningful work towards individual and corporate goals • Opportunities to get involved and give back through an employee volunteer program