Sales Support Representative, SLED

🕒 March 26

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Provides support to Account Manager and customers during the order fulfillment process • Handles incoming calls and assists on calls when needed • Places orders for the Account Manager • Follows up as needed on orders to ensure satisfactory delivery • Prepare quotes, research customer product questions, and assist with bids • Handles all aspects of order preparation • Serves customers at the highest level in order to assist in closing any potential sales • Assists the Account Manager with stock, credit, and shipping issues, as well as open/backlogged orders

🎯 Requirements

• Intermediate to advanced Microsoft Office knowledge • Organized with the ability to multitask and manage priorities • Effective written and verbal communication skills • Adaptable with the ability to switch tasks based on shifting priorities • Excellent written communication skills with the ability to compose professional business communications via email • Excellent verbal communication skills • Detail-oriented with item-by-item focus, meticulous attention to detail • Ability to work both independently and in a team environment • Ability to provide exceptional customer service to our customers • Ability to build effective relationships both internally and externally

🏖️ Benefits

• Financial, emotional, and physical support resources • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off including vacation, sick time, Wellness and Volunteer Time Off days