Bilingual Customer Service Representative

🕒 March 24

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Handle inbound and outbound contacts in a courteous, timely, and professional manner • Ensure first call resolution through problems solving and effective call handling • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed • Accurately document and process customer claims in appropriate systems • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures • Comply with requirements surrounding confidential information and personal information • Escalate customer issues to the appropriate staff and managerial for resolution as needed • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes • Adhere to all attendance and work schedule requirements

🎯 Requirements

• Must be 18 years of age or older • High school diploma or equivalent • Fluent in both English and Spanish • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem-solving, and negotiation • Must be customer service oriented (empathetic, responsive, patient, and conscientious) • Ability to multi-task, stay focused, and self-manage • Strong team orientation and customer focus • The ability to thrive in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment (preferred)

🏖️ Benefits

• Bonus • Benefits