Collections Manager

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🕒 2 days ago

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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Connexus Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Connexus Credit Union is a financial institution that offers a wide range of banking services to its members, including checking and savings accounts, loans, credit cards, and insurance services. It provides various personal and business banking solutions such as mortgages, home equity lines of credit, auto loans, and personal loans. Connexus is committed to member financial wellness and offers digital banking services, financial calculators, and educational resources. The credit union also has a program called Connexus Cares for community involvement and provides resources on security and fraud protection. Members have access to convenient services like online banking, ATMs, and telephone banking.

📋 Description

• Oversee the daily operations of the collections team to ensure timely resolution of delinquent accounts, including loans and lines of credit. • Develop and enforce collections policies, procedures, and performance metrics to achieve departmental goals. • Assign, monitor and supervise workload via staff and vendor management to ensure efficient workflow. • Approve settlements, short sales, modifications and account adjustments requests within credit union guidelines and authority limits. • Prepare modification requests in accordance with policies and procedures for approval by VP of Collections. • Process SCRA requests and debt management proposals in accordance with policies and procedures. • Maintains a collection program and processes that result in charge-off and delinquency ratios, within risk tolerances and set goals, as well as limited errors. • Review and audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before approving Charge Off. • Recruit, train, and supervise collections staff, fostering a collaborative and results-driven environment. • Conduct regular performance reviews and provide coaching to ensure team effectiveness. • Act as an escalation point for complex or high-risk member accounts, negotiating repayment plans that align with member needs and credit union policies. • Monitor compliance with federal, state, and local laws, including the Fair Debt Collection Practices Act (FDCPA) and other applicable regulations.

🎯 Requirements

• Bachelor’s Degree or commensurate experience is Required. • 5+ years of related experience is Required. • 3+ years of people leader experience is Required. • Demonstrate a working knowledge and understanding of CFPB, FDCPA, WCA, Small claims, Repossession and Bankruptcy law. • Proficient in Microsoft Office. • Ability to handle difficult customer service situations and providing resolutions in a professional and tactful manner. • Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations. • Ability to multi-task and work in a fast paced, goal oriented environment.

🏖️ Benefits

• 25 days of paid time off and 10 paid holidays • 16 hours of paid Volunteer Time Off • 401K Retirement with up to 6% employer match • Excellent Health, Dental, Vision insurance, including multiple plan options • Health Savings Account with generous employer contributions • Employer paid Life insurance, Short-Term and Long-Term Disability • Tuition Reimbursement from $4,000 - $7,000 per calendar year • Robust Learning and Development program that includes an annual professional development stipend