Unifier Support Specialist

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Consertus

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2024

🏛️ Government

🏢 Enterprise

Infrastructure • Government • Enterprise

Consertus is a capital program management and advisory firm that leverages digital innovation, advisory services, and delivery expertise to help owners plan, manage, and execute large-scale construction and capital programs. The company blends program controls, construction and project management, digital integration, and training to reduce risk, control costs, and drive measurable outcomes across public and private sector projects, with work spanning government agencies, infrastructure, healthcare, life sciences, utilities, and commercial clients.

📋 Description

• Provide techno-functional support and user administration for Oracle Primavera Unifier and any other specified products • Troubleshoot and resolve operational issues, taking ownership of ticket resolution, including follow-ups and communications • Configure and modify custom business processes, workflow setups, templates, and user-attribute forms • Translate business functional requirements into technical specifications • Own, maintain and improve knowledge base documentation, including instructions for addressing frequently occurring support issues • Lead customer communication and customer meetings for support (verbal and written) • Review, maintain, and support existing processes to ensure data quality and continual improvement • Coordinate with Oracle to address and resolve any identified bugs • Build reports to support business analysis and user inquiries • Prepare technical documents on processes, including support instructions for frequently occurring issues • Provide excellent customer service and support, ensuring user satisfaction and effective communication

🎯 Requirements

• Bachelor’s degree or equivalent experience required • 4-5 years of experience in a techno-functional support role with Oracle Primavera Unifier • Excellent verbal and written English communication skills • Strong problem-solving skills and attention to detail • Experience translating business requirements into technical specifications • Experience with stakeholder management and communicating with clear, timely updates • Strong cross-functional coordination skills to align with higher level technical teams to ensure resolution in timely manner • Proficiency in managing multiple tasks and meeting deadlines • Experience supporting other PMIS applications is a plus • Experience with integration development and middleware products is a plus • Ability to speak multiple languages is a plus

🏖️ Benefits

• Flexible working hours