Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌐 Croatia, Poland, +1 more countries – Remote

🇭🇷 Croatia – Remote 🇵🇱 Poland – Remote 🇪🇪 Estonia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Provide clear, timely, and technically sound support for complex inbound questions involving Constructor APIs, SDKs, data integrations, tagging, event instrumentation, and implementation behavior • Own customer-facing technical support conversations across tickets, Slack, and calls • Communicate technical issues and actionable next steps to technical and business stakeholders • Troubleshoot payloads, logs, API behavior, configuration, and implementation details • Review and improve self-service bot answers, identify automation gaps, and tune escalation criteria • Create and maintain knowledge base content and documentation • Support EMEA customers during regional business hours • Identify recurring ticket patterns and support pain points, providing feedback to Product and Engineering • Collaborate with customer developers, data teams, Customer Success, Solutions, Product, and Engineering • Investigate and resolve blockers involving data ingestion, tagging, event instrumentation, and API performance • Serve as a subject matter expert on Constructor’s technical architecture and integration options • Translate customer issues into internal context, including impact, reproduction steps, examples, urgency, and customer-facing implications • Create reusable technical documentation, troubleshooting guides, macros, internal notes, and support workflows • Improve support processes, playbooks, and escalation paths to improve response quality and speed customer value

🎯 Requirements

• 4+ years of experience in a technical support, technical account management, solutions engineering, implementation, or customer-facing engineering role • Hands-on experience working with APIs, SDKs, logs, HTTP requests, event data, and technical implementation details • Exceptional written and verbal communication skills, especially in tickets, Slack, and customer calls • Experience supporting enterprise customers, including situations with multiple stakeholders, competing priorities, and high urgency • Ability to manage customer expectations, communicate clearly under pressure, and drive issues forward across internal and external teams • Track record of building or improving support processes, documentation, troubleshooting guides, or tooling • Proven ability to manage complex technical support cases from intake to resolution • Strong desire to learn quickly, adapt, and improve in a fast-paced, high-growth environment • Familiarity with JavaScript-based web integrations, HTTP request flows, browser developer tools, and client-side/server-side contexts is a plus • Ability to support customers during EMEA business hours • Bonus: familiarity with A/B testing, ecommerce search or discovery, network request routing, and HTTP troubleshooting

🏖️ Benefits

• Unlimited vacation time; employees are strongly encouraged to take at least 3 weeks per year • Competitive compensation package including stock options • Fully remote team; choose where you live • Work from home stipend • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Maternity & Paternity leave for qualified employees • Work with smart people who will help you grow and make a meaningful impact