Workday HCM Support Analyst

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Consumer Direct Care Network

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

🏥 Healthcare

👥 HR Tech

Healthcare • HR Tech

Consumer Direct Care Network is a company that provides consumer-directed home care support services. It helps individuals who manage their own personal care by handling administrative, payroll, employer-of-record, training, background check, and compliance tasks for self-directed caregivers, and by connecting consumers with caregivers and resources to facilitate home- and community-based services. It commonly serves participants in consumer-directed Medicaid or similar long-term services programs and individual consumers seeking in-home assistance.

📋 Description

• Support the Workday team grow and improve their skills • Help coworkers with solving problems and making decisions • Help others and perform daily tasks and operations • Report on project and personal work progress and complete assignments on time • Suggest ways to improve systems and processes with colleagues • Use and understand different Workday modules • Help others learn and use Workday better • Showcases problem-solving and decision-making skills • Exhibit effective written and verbal communication at both a technical and simplified level • Demonstrate interest and ability to read and understand data to identify trends • Ensure prompt response on ticket and request resolution within agreed-upon time frames and look for reoccurring themes for improvement feedback • Support team members by sharing knowledge to help them develop their skills • Support and encourage accurate change management process documentation to satisfy the company’s internal/external audit controls and compliance practices • Support applicable legal requirements, standards, policies, and procedures • Offer technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions • Engage in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups and Conferences • Participate in Workday releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced • Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs • Participate in testing configuration, and implementation of system upgrades, patches, and enhancements • Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating proper processes and procedures as standards • Participate in, or coordinate user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures • Ability to multitask and the awareness skills on when to reprioritize • After-hours’ work as needed • Other duties as assigned

🎯 Requirements

• Minimum 3 years experience in a corporate environment • Minimum 2 years experience in an IT support environment specifically supporting custom applications • Associate Degree or equivalent experience • Workday Certified preferred • Proficiency in MS suite • Be able to successfully pass a background screening • Able to work flexible or extended hours as needed, to meet the job requirements • This is a remote position, and the employee must have reliable Internet service

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Vacation accrued at 3.07 hours per pay period to use when accrued • Profit-sharing for employees in good standing • Two Paid Floating Holidays • Nine Paid Federal Holidays • Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued • Instant Earnings Option • 401(k) Retirement plan & discretionary company match • Company-Paid Life Insurance • Supplemental Life, Accident, Critical Illness, and Hospital benefits • Short and Long-Term Disability • Paid Parental Leave • Flexible Spending Account • Employee Assistance Program • Pet Insurance