Corporate Processes Assistant – Customer Service

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Monitor the portfolio of legalization/corporate registry processes, ensuring progress on all requests. • Provide customer support via phone, chat and other communication channels. • Act as a liaison between the client and the operations team, ensuring clear and efficient communication. • Update clients on their case status and advise on outstanding items and requirements from the relevant authorities. • Route and follow up requests with operations to ensure prompt resolution of issues. • Clarify questions and provide support throughout the customer's journey. • Deliver a high-quality customer service experience, contributing to client satisfaction and retention. • Identify opportunities to improve service and report situations that may impact the customer experience.

🎯 Requirements

• Basic knowledge of Microsoft Office. • Basic knowledge of corporate legislation. • Basic skills in company incorporation, amendment and dissolution processes (OAB, associations, unions, Commercial Registry). • Basic experience with government systems (Commercial Registry, Federal Revenue Service, municipal portals). • Basic understanding of municipal registration and update procedures. • Experience in customer service. • Experience with corporate processes. • Education: • Degree in progress in Accounting, Law, Business Administration or related fields.

🏖️ Benefits

• 💚 Caju Benefits Card – R$ 700.00 monthly for you to use as you wish; not deducted from payroll and maintained during vacation. • 💚 Unimed Health Plan – 100% paid by Contajá; co-payment applies only when services are used. Dependents (spouses — heterosexual or same-sex couples — and children) are covered at 100% by the employee. • 🥳 Birthday Day Off – your day, your way! • 🏋️ Wellhub (Gympass) – access to gyms and wellness platforms. • 💆 Telepsychology – up to 2 free sessions per month. • 🍉 Telenutrition – up to 2 free sessions per month. • 🤗 15% discount on laboratory tests at the Dasa network. • 🤗 30% discount on generic medications at Pague Menos and 20% on branded medications. • 📝 Partnership with Estácio – invest in your academic development. • 🚀 ImpulsoJá Career Plan – more than a career plan, it’s your springboard to success. Learn how to progress between levels, reach goals and achieve your professional objectives. • 🎮 Gamification – collect virtual coins throughout your journey and redeem them for prizes such as a Kindle, attendance at industry events, exclusive gifts and more.