Corporate Services Customer Support Analyst

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Provide customer support regarding ongoing corporate services processes, in collaboration with the Operations team • Proactively contact customers to request documents and information, follow up on outstanding items, and provide guidance on next steps • Explain company formation and licensing procedures • Keep customers informed about process status and next steps • Identify outstanding items requiring customer action and take the necessary follow-up measures • Ensure that information and documents are received within established deadlines • Monitor corporate services processes involving company formation, amendments, and closure • Ensure compliance with applicable laws and regulations • Provide technical and consultative customer support • Continuously improve internal processes, contributing to the efficiency and accuracy of requests

🎯 Requirements

• Intermediate proficiency in Microsoft Office • Basic knowledge of quality tools such as PDCA, the 5 Whys, and verification checklists • Basic knowledge of data creation and analysis • Basic knowledge of developing internal and external audits • Basic knowledge of metrics such as NPS, CSAT, AHT, and average wait time • Basic knowledge of technology tools such as AI and RPA • Basic knowledge of process management, including mapping, documenting, and identifying improvements • Basic knowledge of creating SOPs, standardizing manual procedures, and developing flowcharts • Intermediate experience with company formation, amendment, and closure processes, including OAB registrations, associations, labor unions, and Boards of Trade • Intermediate experience using government platforms, including Boards of Trade, the Federal Revenue Service, and municipal governments • Basic knowledge of municipal registrations and updates • Customer service experience • Basic knowledge of SEFAZ registration • Basic knowledge of tax regimes: Simples Nacional, MEI, and Presumed Profit • Basic skills in using CNAE codes • Basic negotiation skills • Basic knowledge of Inova Simples • Currently pursuing a degree in Accounting, Law, Business Administration, or a related field

🏖️ Benefits

• Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained throughout your vacation • Unimed Health Plan – 100% paid by Contajá, with copayments only when services are used • Birthday Day Off • Wellhub (Gympass) – access to gyms and wellness platforms • Telepsychology – up to 2 free consultations per month • Telenutrition – up to 2 free consultations per month • 15% discount on laboratory tests at the Dasa network • 30% discount on generic medications and 20% on brand-name medications at Pague Menos pharmacies • Partnership with Estácio • ImpulsoJá Career Development Plan • Gamification program with virtual coins redeemable for prizes such as Kindles, participation in industry events, and exclusive gifts