Technical Support Analyst – Senior

Job not on LinkedIn

🔥 9 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clicksign

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

💼 Consulting

⚖️ Legal

💳 Fintech

💰 $3.2M Venture Round on 2022-12

Consulting • Legal • Fintech

Clicksign is a leading Brazilian platform for electronic signatures, providing businesses with a secure and legally valid way to sign documents online. With innovative features such as integration via API, automated document generation, and a focus on user-friendly experiences, Clicksign streamlines the signing process, promoting efficiency and compliance in various sectors including finance, healthcare, and human resources. The company prides itself on its security certifications and adherence to legal standards in electronic signatures.

📋 Description

• Support internal users by resolving access, password, technical support, and IT service requests • Maintain the technology environment in compliance in partnership with the IAM, Information Security, and DevOps teams • Contribute to a high-performing service desk focused on user experience, governance, and effective processes • Reduce incidents through root cause analysis and continuous improvement initiatives • Document technical procedures • Propose automation initiatives and applications of artificial intelligence • Contribute to the self-service approach, enabling users to initiate their own requests and accelerating support

🎯 Requirements

• Proven senior-level experience in desktop support and service desk teams • Experience with support operations and critical requests in high-volume user environments • Experience supporting users, investigating incidents, and implementing solutions • Experience with MDM systems such as Intune for standardizing and automating support tasks • Advanced knowledge of Windows 11 and Ubuntu Linux operating systems • Advanced knowledge of end-user hardware support • Advanced knowledge of Microsoft Entra ID and Intune • Knowledge of Google Workspace administration • Knowledge of GPOs, updates, drivers, operating system performance configuration, and log analysis for diagnostics • Knowledge of best practices in access management and incident management • Empathy for users • Strong communication skills • A consistently helpful attitude • Ability to escalate requests at the appropriate time • Nice to have: knowledge of n8n, GLPI, ITIL certification, and experience with AI agents

🏖️ Benefits

• 100% remote work • A trust-based culture focused on results, with plenty of challenges and learning opportunities • Autonomy and ownership in a highly collaborative and empathetic environment • A feedback culture and one-on-one meetings with people-focused leadership and no micromanagement • Meal and food allowance • Childcare assistance • Home office allowance • Healthcare assistance • Education and culture allowance • Gympass • Birthday day off • Discounts on therapy • Discounts on English courses • Other partner benefits