Intermediate/Senior Digital Support Analyst

🔥 1 minute ago

🌐 Brazil, Argentina, +1 more countries – Remote

🇧🇷 Brazil – Remote 🇦🇷 Argentina – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dev.Pro

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🏥 Healthcare

🏨 Hospitality

📦 Logistics

Healthcare • Hospitality • Logistics

Dev. Pro is a software development partner that supports technology companies with custom outsourced software development services. With over 13 years of experience, a team of more than 900 experts, and operations in over 50 countries, Dev. Pro provides a comprehensive range of services including cloud development, DevOps, software testing and QA, system integration, and application security. The company caters to a wide array of industries such as digital commerce, fintech, hospitality, and healthcare by delivering tailored software development experiences. Dev. Pro emphasizes quality, innovation, and a transparent collaboration process to accelerate growth for ambitious startups and Fortune 500 enterprises alike, ensuring successful outcomes through a well-balanced and efficient team approach.

📋 Description

• Respond to and triage alerts related to e-commerce applications and services • Escalate incidents as needed based on their impact and severity • Triage and investigate incidents escalated from Level 1 Technology Support • Track incidents through resolution, escalating to additional teams as needed • Respond to out-of-band and ad-hoc support requests • Support new application and service deployments • Work with development teams and external partners to drive issues or changes to resolution • Monitor and analyze logs, trends, and guest feedback related to digital services • Relay information, knowledge, and status updates to support teams • Support digital and e-commerce services used by guests and franchise locations globally

🎯 Requirements

• 5+ years of experience in technical support roles • Strong investigation, root-cause analysis, and incident management skills • Experience triaging, investigating, and escalating technical issues based on impact and severity • Strong verbal and written communication skills • Experience with technical documentation and translating technical issues to non-technical audiences • Collaborative mindset and ability to explore solutions beyond standard procedures • Familiarity with AWS Lambda and Dynatrace • Prior QSR experience supporting public-facing e-commerce applications • Experience supporting third-party delivery applications or integrations • Familiarity with Postman and ServiceNow • Familiarity with DynamoDB, Azure DevOps, and BrowserStack • Experience with Point-of-Sale (POS) support • Experience with public-facing support or support across a large client/user base • Bachelor’s degree or higher in Computer Science, Software Engineering, or a related field, or relevant practical experience

🏖️ Benefits

• Support digital services that power the ordering experience for millions of guests worldwide • Solve real-world technical challenges and strengthen investigation and incident management skills • Gain hands-on experience with AWS Lambda, Dynatrace, Postman, and more • Opportunity to grow professionally and personally • Freedom to work from anywhere • Diverse, dedicated remote-first team