N1 Technical Support Analyst – Mining

Job not on LinkedIn

🔥 44 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fast2Mine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Fast2Mine is a mining-focused technology company that provides SaaS solutions for the minerals sector, offering telemetry and equipment monitoring, maintenance control, mining control, business intelligence and predictive analytics to improve operational efficiency, fuel management, safety and sustainability. The company monitors thousands of assets across dozens of mines globally and positions itself as a B2B partner helping mining operators turn data into actionable insights for faster, safer and more sustainable operations.

📋 Description

• Provide Level 1 support to ensure the continuous operation and high availability of Fast2Mine solutions at client sites • Serve as the primary operational point of contact for questions, incidents, and requests • Understand the production environment and the daily routines of operators on the plant floor and in Control Rooms (CCO/COI) • Handle and triage Level 1 tickets, meet SLA deadlines, and escalate cases to higher support levels when necessary • Diagnose and resolve operational incidents in systems, relating software behavior to daily mining operations • Analyze data and inconsistencies using Excel, extract records, identify failure patterns, and generate inputs for technical fixes or client reports • Write technical communications and documentation, maintain support histories, and update the knowledge base and manuals • Follow up on critical pending issues with a sense of urgency and keep clients informed of support status through resolution

🎯 Requirements

• Completed technical education in Mining, Automation, Information Technology, Electrical Engineering Technology, or related fields • Previous experience or background in the mining industry, especially in field operations, monitoring, or Control Rooms (CCO/COI) • Intermediate proficiency in Microsoft Excel, including analytical formulas, data cross-referencing, and pivot tables • Familiarity with technology, systems logic, and corporate ticketing / ITSM tools • Excellent writing, summarization, and structured logical reasoning skills • Availability for weekend shifts according to the schedule, from 9:00 a.m. to 10:00 p.m. on either Saturday or Sunday • Knowledge of mining or experience working in the mining sector • Knowledge of SQL • English proficiency explicitly listed in the job application profile

🏖️ Benefits

• Medical insurance • Dental insurance • Flexible hours • Profit-sharing bonus (PLR) • Life insurance • Food allowance • Meal voucher • Career development plan • Day off • Referral program • TotalPass • Remote work • CLT employment contract