N2 Technical Support Analyst

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fast2Mine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Fast2Mine is a mining-focused technology company that provides SaaS solutions for the minerals sector, offering telemetry and equipment monitoring, maintenance control, mining control, business intelligence and predictive analytics to improve operational efficiency, fuel management, safety and sustainability. The company monitors thousands of assets across dozens of mines globally and positions itself as a B2B partner helping mining operators turn data into actionable insights for faster, safer and more sustainable operations.

📋 Description

• Diagnose and resolve Level 2 issues, including database, server, and network failures • Monitor systems and servers to ensure availability and performance • Document support interactions in ticket management systems • Work with the IT team to resolve incidents and implement improvements • Perform preventive maintenance and updates • Provide support for systems, servers, and infrastructure • Work weekend shifts from 9:00 a.m. to 10:00 p.m. on Saturdays or Sundays, according to the schedule, to handle emergency tickets • Work on a night shift

🎯 Requirements

• Hands-on experience as an N2 Technical Support professional, with autonomy in resolving tickets • Hands-on experience and autonomy in creating, analyzing, and executing SQL queries • Strong SQL skills • Good knowledge of Excel • Proactive mindset and ability to anticipate problems • Strong communication skills, with a focus on empathy and clarity in customer support • Critical-thinking and problem-solving skills • Team-oriented and collaborative approach • Availability for scheduled weekend shifts • Availability to work night shifts • English proficiency explicitly listed in the job application • Knowledge of mining or experience in the mining industry is a plus • Degree in Engineering, Systems Analysis, or a technical qualification in Mining is a plus

🏖️ Benefits

• Health insurance • Dental insurance • Career development plan • Profit-sharing program • Life insurance • Food allowance • Meal allowance • Flexible working hours • Day off • TotalPass • Referral program • Onboarding kit • Remote work • CLT employment contract