Customer Support Analyst, Tax Invoices

🔥 16 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Provide user support for issuing electronic tax invoices (NF-e, NFS-e, and NFC-e) in accordance with applicable legislation • Assist internal and external customers and resolve questions regarding the issuance and cancellation of tax documents • Assist with the integration and configuration of systems related to tax invoices and tax/accounting ERPs • Review, validate, and verify tax data before issuance • Identify and resolve inconsistencies in the issuance and transmission of invoices • Support customers in correctly issuing electronic tax invoices, ensuring basic compliance with current tax legislation

🎯 Requirements

• Basic to intermediate knowledge of issuing NF-e, NFS-e, and NFC-e • Basic knowledge of tax legislation applicable to invoice issuance • Familiarity with ICMS, ISS, PIS, and COFINS • Experience or initial exposure to tax invoice issuance systems and ERPs • Experience assisting customers via chat, WhatsApp, and email • Ability to guide customers through operational questions • Organization and attention to detail when verifying tax data • Completed or ongoing degree in Accounting

🏖️ Benefits

• Caju Benefits Card – BRL 700 per month to use as you choose, with no payroll deduction and maintained during vacation • Unimed Health Plan – 100% covered by Contajá, with copay only when services are used; dependents funded by the employee • Birthday Day Off • Wellhub (Gympass) – access to gyms and well-being platforms • Telepsychology – up to 2 free consultations per month • Telenutrition – up to 2 free consultations per month • 15% discount on laboratory tests at the Dasa network • 30% discount on generic medications and 20% on brand-name medications at the Pague Menos network • Partnership with Estácio to support academic development • ImpulsoJá Career Plan • Gamification program with virtual coins redeemable for prizes, events, and gifts