Onboarding Analyst – Customer Training

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🕒 May 28

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Contajá Contabilidade Online

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤝 B2B

☁️ SaaS

💰 Venture Round on 2021-10

Accounting • B2B • SaaS

Contajá Contabilidade Online is a fully online accounting firm that simplifies the bureaucratic process for businesses across Brazil. They offer comprehensive online accounting services, including company registration, switching accountants, and advising micro-enterprises. With a focus on affordability and personalized support, Contajá aims to help entrepreneurs reduce costs and enhance productivity through a dedicated team of real accountants accessible via digital communication channels.

📋 Description

• Conduct training sessions on taxation, tax regimes and fiscal obligations; • Guide clients on issuing service and/or product invoices; • Explain how the Contajá platform works; • Ensure the client starts operations with confidence and clarity regarding their tax processes; • Identify recurring difficulties and propose improvements to training processes; • Ensure a positive, welcoming experience at the start of the customer journey.

🎯 Requirements

• Knowledge of customer retention strategies; • Intermediate skills in data analysis and reporting; • Experience with communication tools and CRM platforms; • Knowledge of tax planning, payroll and accounting; • Knowledge of company registration, modification and dissolution processes; • Basic CS (Customer Success) and CX (Customer Experience) skills; • Intermediate proficiency in Microsoft Office.

🏖️ Benefits

• 💚 Caju Benefits Card – R$ 700.00 per month to use as you choose; • 💚 Unimed Health Plan – fully covered by Contajá; co-pay applies only when services are used; • 🥳 Birthday Day Off – your day, your way; • 🏋️ Wellhub (Gympass) – access to gyms and wellness platforms; • 💆 Telepsychology – up to 2 free sessions per month; • 🍉 Telenutrition – up to 2 free sessions per month; • 🤗 15% discount on laboratory tests within the Dasa network; • 🤗 30% discount on generic medications at Pague Menos stores and 20% on brand-name medications; • 📝 Partnership with Estácio – support for your academic development; • 🚀 ImpulsoJá Career Plan – more than a career plan, a springboard to success; discover how to progress levels, reach goals and achieve your professional objectives; • 🎮 Gamification – earn virtual coins throughout your journey and redeem them for prizes such as a Kindle, participation in industry events, exclusive gifts and more.