Network Support Engineer – Tier 3

November 6

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $7k - $9.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Continuant

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Telecommunications • SaaS • Enterprise

Continuant is a communications and managed services provider that helps enterprises migrate, integrate, and manage voice, contact center, and audio/video systems. They offer CPaaS (Continuant Connect), UCaaS (Teams Phone, Zoom Phone, Webex Calling, Cisco UC), CCaaS, PBX maintenance and migration, and ITIL-based managed services (Microsoft, Cisco, AV). Continuant focuses on modernizing legacy PBX environments, enabling cloud calling and contact center automation for healthcare, higher education, government, and large enterprises.

201 - 500 employees

Founded 1996

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

📋 Description

• Serve as the top-tier technical escalation point for complex network incidents. • Own high-impact issues end-to-end, including RCA, vendor engagement, and remediation planning. • Troubleshoot across multi-vendor routing, switching, firewall, and SD-WAN environments. • Mentor Level-1 and Level-2 engineers and provide knowledge transfer across the team. • Participate in client meetings (20–25%) as a network subject-matter expert to support Sales and Account Management teams. • Provide technical clarification of services, architectures, and capabilities during presales discussions. • Contribute to proactive assessments, improvement plans, and change/problem/release management. • Maintain clear, high-quality documentation and communication within ServiceNow.

🎯 Requirements

• 3–5+ years of hands-on enterprise networking experience (engineering or TAC) • Strong troubleshooting expertise across Cisco routing, switching, security, and wireless • Excellent client-facing communication skills (written, verbal, and presentation) • Ability to lead high-severity incidents and remain calm under pressure • Experience working in a Managed Service, MSP, or 24x7 support environment • Required: CCNP (Enterprise, Data Center, or Security), ITIL Foundation • Preferred: CCIE, Fortinet NSE, VMware VCP, Silver Peak SD-WAN

🏖️ Benefits

• Professional development opportunities • Certifications • Teamwork and ownership culture