Academic Operations Coordinator

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Contour Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

📋 Description

• Get every weekly resource where it needs to be before class. • Upload workbooks, workshops, homework, and solutions to the LMS, student Google Drive folders, and Podia. • Replace files when final versions land, hold future-week files until they are due, and check availability daily so nothing is missing when a class starts. • Own the annotation flow end to end. • Upload workbook and workshop annotations, manage merged annotations, keep the LMS and Drive in sync, and track each one through to completion. • Run the consultation workflow. • Handle roster changes, tutor availability, missed-session checks, manual bookings, and student follow-ups, and close consultation tickets within a business day. • Own class and consultation scheduling. • Build and modify class, consultation, intensive, and Queensland sit-in schedules, catch clashes before they reach a class, and escalate what you cannot resolve with clear context. • Read the class efficiency data and act on it. • Review the fortnightly numbers to spot classes that are under-capacity, over-capacity, or missing a tutor, and bring the Head of School a clear recommendation to split, merge, or adjust. • Keep the schedules and print orders accurate. • Track attendance and clear the follow-ups.

🎯 Requirements

• You pick up new tools and platforms fast, and you are strong in Google Sheets: formulas, trackers, and large datasets. • Experience with Monday.com or a similar project management tool is highly regarded. • A record of holding many parallel workflows without dropping accuracy, on a weekly cadence with hard deadlines: uploads before class, print orders before printing, schedule changes before cut-off. • The ability to read operational data and act on it, not just log it. • Clear, structured written communication. • Ownership by default. • Cross-timezone comfort.

🏖️ Benefits

• Fully remote, anywhere in India. • Your day runs 9am to 5pm IST with overlap into Australian hours. • Compensation details shared early in the hiring process.