Customer Operations Automation Lead

🕒 June 13

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Contour Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

📋 Description

• Build the automation layer for six inboxes. • Set up the system that handles routine volume on its own. • Build the knowledge base behind the AI responses. • Own the tooling decisions and metrics related to AI interactions. • Make humans and AI work together effectively.

🎯 Requirements

• Independent, inside frameworks. • Obsessed with metrics. • Relentlessly resourceful with your own time. • Ability to build a knowledge base an AI agent can answer from. • Configure AI agents, chatbots, and automated routing. • Track deflection rates and push them up over time. • Operator mindset with a focus on building systems to manage repetitive queries. • Hands-on approach, able to write and fix knowledge base articles, chatbot responses, and test flows.

🏖️ Benefits

• Senior technical compensation, with real flexibility for an exceptional builder. • We pay well for someone who can genuinely ship this. • Whether you want a salary or a contract day rate, we will work with what suits you.