Process Lead – Operations

Job not on LinkedIn

🕒 April 1

🗣️🇮🇳 Hindi Required

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Logo of SenseAI Ventures

SenseAI Ventures

1 - 10 employees

Founded 2021

🤖 Artificial Intelligence

💳 Fintech

Artificial Intelligence • Fintech

SenseAI Ventures is an early-stage venture capital fund specializing in investments in AI-first startups. The firm focuses on innovative companies in the field of Artificial Intelligence, Machine Learning, and Deep Learning, contributing to the growth of technology-driven businesses through angel funding and venture capital support. Notable investments include companies like Vernacular. ai, Cureskin, Niveshi, Jovain. ml, and Monet Networks.

📋 Description

• Overseeing the manual testing process of voice bots and reporting the errors • Managing a team of 8 to 12 annotators, regularly checking the quality of their work and improving their performance • Making sure that all the processes are being followed and suggesting improvements • Training and onboarding new team members • Troubleshooting and escalating issues to relevant stakeholders

🎯 Requirements

• Atleast 2 years in a team lead position in a call center/BPO • Experience in Voice bot testing is preferable • Any Graduation qualifications

🏖️ Benefits

• Higher bandwidth availability • Consistent and satisfying customer experience • Investing less money in the system

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