Student Experience Team Leader

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August 11

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Contour Education

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Education • B2C

Contour Education is a prominent tutoring center in Victoria, specializing in VCE tutoring for high school students. The company offers a comprehensive ecosystem of tutoring, resources, and support that includes small-group classes, practice workshops, and 24/7 individual support, aimed at helping students excel in their exams and assessments. With campuses in Victorian locations such as Glen Waverley, Melbourne City, and Box Hill, as well as online options, Contour Education provides personalized attention, engaging teaching methods, and extensive resources to empower students in their academic journey. The company places a strong emphasis on developing students' understanding and practice skills, offering a holistic education experience.

11 - 50 employees

Founded 2020

📚 Education

👥 B2C

📋 Description

• Lead the Student Experience and Operations team and ensure that systems, people, and workflows run efficiently and effectively. • Manage and guide the Student Experience and Operations team in their daily responsibilities. • Improve workflows and implement process changes for greater efficiency. • Audit team work regularly and share feedback to maintain accuracy and consistency. • Develop Personal Development Plans (PDPs) for team members and ensure they are implemented effectively. • Collaborate with different departments to take on new projects, develop processes, and roll them out with your team. • Conduct weekly meetings to review progress, challenges, and goals. • Share updates on task progression and project status with relevant stakeholders. • Foster a culture of accountability, growth, and continuous improvement within the team.

🎯 Requirements

• Bachelor’s degree in any discipline (Operations, Administration, or related fields preferred) • 2 to 4 years of experience in operations, coordination, or administrative roles • Strong communication and interpersonal skills • Ability to guide, mentor, and support a small team • Excellent organizational skills and attention to detail • A process-driven approach and ability to identify and close workflow gaps • Prior experience in student operations, academic administration, or EdTech environments (Nice-to-Haves) • Familiarity with workflow or project management tools (ClickUp, Monday, Notion, etc.) (Nice-to-Haves) • Experience conducting team audits or performance feedback (Nice-to-Haves) • Exposure to cross-department collaboration and reporting (Nice-to-Haves)

🏖️ Benefits

• Remote-first: You can work from anywhere in India. • Competitive salary: The role offers a compensation of 6 – 8 LPA depending on experience. • Structured workweek: You will work 8 hours per day, 6 days a schedule, with one fixed weekday off. • Leadership growth: Clear pathways into senior team leadership or operations management roles. • Cross-functional collaboration: You will work closely with teams across operations, academics, and experience. • Supportive culture: Transparent communication, regular feedback, and strong team alignment define how we work.