Technical Relationship Manager

🕒 April 9

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ControlUp

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

ControlUp is a global technology company specializing in digital employee experience (DEX) platforms. It provides IT teams with real-time visibility, actionable insights, and automated remediation tools to enhance the digital workplace. ControlUp's solutions cover end-to-end visibility, monitoring for VDI & DaaS, patch management, and risk mitigation across various desktop environments and applications, aiming to optimize IT operations and improve user experience.

📋 Description

• Support customers using active listening and consultative investigation techniques to deeply understand their needs. • Provide technical guidance on implementation best practices, solution operation, adoption strategies, performance tuning, and use case enhancement. • Mentor and coach customers on how to maximize their ControlUp deployment and explore new use cases. • Act as a trusted advisor to sales and presales teams, providing technical expertise during the sales process. • Identify and develop technical collateral, including best practices, deployment architectures, and solution guides. • Maintain deep knowledge of the entire ControlUp product portfolio to ensure effective customer support. • Provide feedback to management on process and practice improvements. • Contribute to internal technical projects, such as supporting new product features, benchmarking, troubleshooting, and best practices development. • Occasionally travel to customer sites as needed (average of 1-2 visits per quarter).

🎯 Requirements

• Enterprise IT consulting experience with a strong technical foundation in endpoint management, VDI and application virtualization technologies, the Microsoft ecosystem (including endpoints), and PowerShell scripting. • A background in roles such as Desktop Engineer, Cloud Engineer, or EUC Specialist, with a proven ability to navigate enterprise IT environments. • A track record of technical leadership and customer engagement, with the ability to translate complex technical concepts into actionable insights. • Experience using common AI coding tools (e.g. Cursor, Claude Code, Codex, etc.) to streamline scripting work. • Hands-on experience working in large organizations with Omnissa, Citrix, Azure Virtual Desktop, and/or other VDI technologies. • Hands-on experience with desktop management. • PowerShell scripting skills. • IT consulting. • Proven ability to design, build, and deliver technology solutions to enterprise customers. • Experience working with APIs. • Exceptional interpersonal and communication skills, with the ability to explain technical concepts and risks to stakeholders at all levels. • Strong organizational, note-taking, and time management skills. • Ability to speak French, German, Spanish, or Dutch - Must.

🏖️ Benefits

• Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person. • Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment. • Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged. • True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.