Technical Account Manager

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November 14

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Conversica

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Artificial Intelligence • B2B • SaaS

Conversica is a leading provider of Conversation Automation solutions, utilizing advanced AI-powered digital assistants to engage in two-way dialog and drive revenue opportunities across marketing, sales, and customer success teams. Their platform leverages natural language processing and large language models, including GPT, to simulate human-like conversations, helping to identify and nurture leads, reactivate opportunities, and maintain customer relationships. Conversica integrates seamlessly into existing technology stacks, allowing businesses to scale their efforts and unlock hidden revenue across multiple industries.

201 - 500 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $25M Series E on 2022-04

📋 Description

• Lead the technical implementation side of onboarding for new customers, guiding customers through the process to integrate Conversica and CRMs/MAPs (Salesforce, Microsoft Dynamics, Eloqua) as well as automotive CRMs and Dealer Management Systems (Vinsolutions, DealerSocket, and CDK). • Consult with the customer to define their Conversica lead journey, and configure their dashboard accordingly to ensure successful launch of the platform. • Work alongside the CSM, serving as the technical and product expert. • Build trusted advisor relationships with customer stakeholders—from technical teams to executives. • Anticipate and proactively address technical or adoption risks, escalating to internal teams when needed. • Translate complex technical details into clear, actionable guidance for both technical and non-technical audiences. • Provide post launch support to existing customers to optimize their CRM / MAP integration with Conversica. • Effectively manage onboarding projects end-to-end, ensuring timelines, deliverables, and communication remain on track. • Collaborate closely with internal teams—including Product, Engineering, and Customer Success—to ensure a smooth and consistent customer experience. • Document processes, updates, and best practices to strengthen operational consistency. • Maintain a strong understanding of Conversica’s integrations and data flow between CRM/MAP systems and the Conversica platform. • Troubleshoot technical issues escalated from tech support and serve as the liaison with Engineering for escalations when necessary. • Stay informed on product updates to serve as the customer facing product expert who is able to proactively recommend best practices.

🎯 Requirements

• 2+ years of experience in technical account management, implementation management, technical support, or solutions advising. • Strong customer communication skills—able to simplify complex technical concepts and lead confident, professional conversations with all levels of an organization. • Confidence leading customer calls and presenting recommendations. Strong written communication skills. • Proficient with modern CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Marketo, Dynamics), and/or automotive CRMs and Dealer Management Systems (DealerSocket, Vinsolutions, and CDK). • Proven ability to manage multiple customer projects and priorities simultaneously with strong organizational discipline. Able to thrive in high stress situations. • Demonstrated problem-solving mindset—curious, analytical, and eager to uncover the “why” behind customer challenges. • Experience in SaaS environments, ideally with B2B MarTech or SalesTech products. • Bachelor’s degree in Computer Science, Information Technology, or related field preferred (or equivalent experience). • Ability to travel occasionally based on customer and business needs.

🏖️ Benefits

• Conversica is an equal opportunity employer and values diversity at our company.