Senior Director of Customer Success

Job not on LinkedIn

4 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $150k - $180k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

Convoso

WebsiteLinkedInAll Job Openings

B2B • AI • Sales

Convoso is a leading sales platform that leverages AI-powered call center dialer software to enhance sales performance. The company focuses on providing robust solutions for outbound and inbound sales, allowing businesses to automate workflows, improve compliance, and increase engagement. By integrating seamlessly with CRM systems, Convoso empowers sales teams to achieve higher conversion rates and meet their growth targets through efficient communication strategies.

201 - 500 employees

Founded 2006

🤝 B2B

📋 Description

• Serve as the direct manager for the Customer Success Managers (CSMs) • Provide hands-on coaching and guidance to CSMs • Define individual CSM goals and KPIs • Lead Team Meetings that inspire, align and drive connection • Identify skill and capacity gaps within the team • Implement and execute a standardized customer adoption and growth framework • Partner with Sales and Product to identify and qualify expansion opportunities • Formalize a process for CSMs to gather structured customer feedback • Invest in strategic customer relationships by spending time with customers onsite

🎯 Requirements

• 10+ years of experience in Customer Success or Account Management within the B2B SaaS space • Proven ability to scale high-performing CS organizations through structure, process, and systems • Ability to understand customer workflows, derive insights, and translate them into improvements • Demonstrated competence in change management • Exceptional written and verbal communication skills • Clear experience driving retention and expansion outcomes • High ownership, bias toward action, and ability to balance strategic altitude with hands-on leadership • Deep understanding of the Contact Center as a Service (CCaaS), outbound dialer, or high-volume sales

🏖️ Benefits

• Stock options • PTO • Paid Sick Time • Casual Dress • Family Lunch Friday's • UberEats gift cards • Fully stocked kitchen (vegetarian friendly) • Leadership development program • Workout classes • Your birthday off • Monthly gym reimbursement • Monthly massages • Free Parking • Apple laptop • and more!