VoIP Support Engineer

November 7

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Convoso

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B2B • AI • Sales

Convoso is a leading sales platform that leverages AI-powered call center dialer software to enhance sales performance. The company focuses on providing robust solutions for outbound and inbound sales, allowing businesses to automate workflows, improve compliance, and increase engagement. By integrating seamlessly with CRM systems, Convoso empowers sales teams to achieve higher conversion rates and meet their growth targets through efficient communication strategies.

201 - 500 employees

Founded 2006

🤝 B2B

📋 Description

• Serve as Tier-1/2 escalation owner for carrier-related voice and SMS issues • Lead technical engagement with carrier partners to resolve complex issues • Own long-term engineering projects (e.g., QoS probe rollout, routing platform migration, capacity planning automation) • Design and improve tooling, alerting, and metrics for QoS and carrier connectivity • Perform advanced VoIP analysis using PCAPs, packet traces, and network forensics • Work hands-on with Asterisk, OpenSIPS, SBCs, and SIP routing infrastructure • Troubleshoot WebRTC / RTP / SIP signaling end-to-end • Onboard, offboard, and evaluate carriers; shape routing/policy decisions • Mentor and coach junior engineers on VoIP analysis and carrier protocols • Partner with Support, NOC, Engineering, Product, and Leadership on voice strategy • Recommend architecture and configuration improvements across Convoso’s voice stack consisting of Asterisk and OpenSIPs servers

🎯 Requirements

• 5–7+ years in VoIP/Carrier Engineering or Support roles • Deep knowledge of SIP/RTP/VOIP protocols, call routing, NAT traversal, SBC behavior, and voice network architecture • Expert in packet-level debugging (Wireshark, VoIP Monitor, Homer/HEP, etc.) • Proven experience with carrier integrations, QoS remediation, and escalation handling • Strong Linux systems proficiency and experience with Asterisk and/or OpenSIPS • Experience designing QoS monitoring, alerting, and automated diagnostics • Working knowledge of SMS routing, DLRs, throughput constraints, and carrier configs • Strong communicator able to translate deep technical issues into business decisions • Comfortable leading projects and mentoring others in a fast-paced environment

🏖️ Benefits

• 100% covered premiums (Medical, Dental, Basic Life, LTD) • Affordable Vision & FSA options • PTO, Sick Time, Holidays, Bereavement, Parental Leave • Your birthday off • Monthly food & beverage credits • Leadership Development Program • Company outings & team events • Paid departmental training • Apple laptop (most roles) • A team of highly skilled, collaborative, and kind colleagues