Manager, Sales and Account Management

Job not on LinkedIn

October 6

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Cook Group

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Healthcare Insurance • Biotechnology • Medical devices

Cook Group is a family of ethical and entrepreneurial companies with roots in medical devices and a commitment to empowering people and communities. Headquartered in Indiana and with a global footprint, Cook Group operates in various sectors, including life sciences, property management, and resort and service businesses. The company's mission is driven by values of integrity, quality, respect, and transparency, focusing on innovative solutions that meet the needs of employees, customers, and communities.

11 - 50 employees

⚕️ Healthcare Insurance

🧬 Biotechnology

📋 Description

• Serves as the primary relationship manager for key research accounts, ensuring satisfaction, engagement, and growth. • Maintains regular communication with customers to address evolving needs, provide updates, and identify upselling or cross-selling opportunities. • Develops tailored account plans to strengthen long-term relationships and drive renewals. • Leads and coaches a team of customer service, account management, and sales management professionals to strengthen customer relationships, drive performance, and support business growth. • Ensures customer inquiries, quotes, orders and issues are handled accurately and timely within the department or addressed directly as may be required. • Develops and executes account-based sales strategies in collaboration with marketing and product teams to drive revenue growth. • Tracks and forecasts account activity to support sales planning and achievement of targets. • Gathers customer feedback to identify product improvements and advocate for service enhancements internally. • Analyzes customer data and account performance metrics to inform retention and growth strategies. • Ensures accurate records are maintained in the CRM and provides regular reporting on account health, customer satisfaction, and team performance.

🎯 Requirements

• Undergraduate degree in Life Sciences or Business-related field; Advanced degree preferred • 7+ years of experience in technical sales, account management, or customer success within the life sciences or research markets; 5+ years of experience managing or leading customer-facing teams • Experience with muscle cells, muscle research, and muscle related biology/research • Advanced proficiency in MS Office, specifically, advanced knowledge of Project, Adobe, OneNote, Excel, Word and PowerPoint; Expert in Outlook • Basic understanding of cGMP, 21 CFR Part 11, and related regulations associated with Bio/Pharmaceutical product manufacturing

🏖️ Benefits

• Equal employment opportunity employer • Commitment to diversity and inclusion