Field Service Specialist

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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CoolIT Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🔧 Hardware

🏢 Enterprise

📡 Telecommunications

Hardware • Enterprise • Telecommunications

CoolIT Systems is a manufacturer and service provider of liquid cooling solutions for data centers, high-performance computing (HPC), enterprise servers and telecommunications environments. The company designs and supplies direct liquid cooling hardware — including CPU and GPU coldplates, coolant distribution units (CDUs), rack and chassis manifolds, rear-door heat exchangers, and secondary fluid networks — and provides global deployment, maintenance, and training services for OEMs and data center operators.

📋 Description

• Perform on-site and/or support remote installations of CoolIT products. • Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems. • Read and interpret blueprints and technical drawings where required. • Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers. • Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production). • Develop subject matter expertise in CoolIT’s product portfolio. • Deliver training to customers, service technicians, and internal staff (in-person or remotely). • Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed. • Ensure compliance with relevant environmental, health, and safety regulations. • Complete accurate service documentation, including reports and system testing records. • Coordinate and dispatch field service visits with end-users and Authorized Service Providers. • Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers.

🎯 Requirements

• Minimum 3 years' experience in a Service Specialist or equivalent technical role that has a solid understanding of project workflows and can manage aspects of projects. • Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) with solid expertise in hydronics preferred. • Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations. • Mission-critical environment experience is required. • Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements. • Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes. • Professional communication skills—verbal and written (English). • Must hold a valid RealID compliant driver’s license with a clear driving abstract and a valid passport (eligible for international travel and security checks). • Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup. • Able to travel up to 65% internationally (subject to restrictions).

🏖️ Benefits

• Vacation and flex days, and paid company-wide shutdown during the holiday season. • Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. • These costs are covered by CoolIT and are enacted from your first day. • Dress for your day – in a casual yet professional environment. • Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus. • Employee ownership program.