CooperCompanies
10,000+ employees
Founded 1978
⚕️ Healthcare Insurance
🧬 Biotechnology
☁️ SaaS
💰 Post-IPO Equity on 2021-12
Healthcare Insurance • Biotechnology • SaaS
CooperCompanies is a global, consumer-centric medical device company that supports how people want to live at every stage of life. The company is dedicated to improving lives by listening closely to healthcare providers and patients to fulfill the needs of today while focusing on the opportunities of tomorrow through innovation and strategic investment. Their prominent divisions, CooperVision and CooperSurgical, are committed to addressing issues such as myopia in children and supporting families struggling with infertility. CooperCompanies actively engages in sustainable practices and seeks to elevate standards of care with a strong focus on social and environmental impact.
Customer Success Specialist
Job not on LinkedIn
🕒 April 11
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
CooperCompanies
10,000+ employees
Founded 1978
⚕️ Healthcare Insurance
🧬 Biotechnology
☁️ SaaS
💰 Post-IPO Equity on 2021-12
Healthcare Insurance • Biotechnology • SaaS
CooperCompanies is a global, consumer-centric medical device company that supports how people want to live at every stage of life. The company is dedicated to improving lives by listening closely to healthcare providers and patients to fulfill the needs of today while focusing on the opportunities of tomorrow through innovation and strategic investment. Their prominent divisions, CooperVision and CooperSurgical, are committed to addressing issues such as myopia in children and supporting families struggling with infertility. CooperCompanies actively engages in sustainable practices and seeks to elevate standards of care with a strong focus on social and environmental impact.
📋 Description
• Supports the Customer Success Team and qualifies intended parents for premium plans • Acts as a liaison between the Refund Plans Team and Family Building Consultants • Communicates with Intended Parents regarding service levels and updates on plans • Troubleshoots complex processes and performs gap assessments • Participates in weekly medical reviews and manages a large caseload of applicants • Educates clients about Refund Plans and optimizes conversions • Maintains client files and adheres to confidentiality
🎯 Requirements
• Minimum of 5 years’ experience in Fertility Customer Service, patient care, or clinical administration • Proven track record executing lead conversion to approval through diligent client management services • Previous IVF clinical experience is a plus • Bachelor's degree in Business Administration, Marketing, or a related field
🏖️ Benefits
• outstanding total compensation plan • great compensation package • medical coverage • 401(k) • parental leave • fertility benefits • paid time off for vacation, personal, sick and holidays • multiple other perks and benefits
Apply NowSimilar Jobs
🕒 April 10
Enterprise Customer Success Manager at Transcend managing up to 65 Fortune 500 customer accounts and leveraging AI for data compliance and success.
🇺🇸 United States – Remote
💵 $124k - $153k / year
💰 Grant on 2021-11
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 April 10
Enablement Coordinator leading strategic Customer Success training programs at an AI-focused healthcare company. Enhancing team effectiveness and supporting advanced training initiatives for measurable performance improvements.
🕒 April 10
Client Success Executive managing healthcare client portfolios for satisfaction, retention, and financial performance. Leading account management, identifying opportunities, and coordinating internal services for improved outcomes.
🕒 April 10
Client Success Sales and Renewal Manager leading team for subscription renewals and expansion opportunities at ERP company. Ensuring high-quality service and client satisfaction while managing renewals and upsell efforts.
🕒 April 10
Customer Success Manager enhancing customer engagement and satisfaction in the financial services sector through strategic management and collaboration. Responsible for account health and metrics oversight in a team-focused environment.
