Coopers Group AG
51 - 200 employees
Founded 2010
💼 Consulting
🎯 Recruiter
👥 HR Tech
Consulting • Recruitment • HR Tech
Coopers Group AG is an agile Swiss recruiting agency specializing in the placement of specialists and executives in IT, Engineering, Life Sciences, and Finance. The company focuses on providing personalized recruitment solutions, ensuring that candidates are matched to jobs that fit both professional and personal criteria. Coopers Group AG emphasizes a flexible approach to recruiting, offering services in executive search, project recruiting, and consulting, while maintaining a strong commitment to candidate and company satisfaction.
Customer Care Consultant – Service Desk Agent
Job not on LinkedIn
🕒 July 6
🗣️🇩🇪 German Required
🗣️🇫🇷 French Required
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Coopers Group AG
51 - 200 employees
Founded 2010
💼 Consulting
🎯 Recruiter
👥 HR Tech
Consulting • Recruitment • HR Tech
Coopers Group AG is an agile Swiss recruiting agency specializing in the placement of specialists and executives in IT, Engineering, Life Sciences, and Finance. The company focuses on providing personalized recruitment solutions, ensuring that candidates are matched to jobs that fit both professional and personal criteria. Coopers Group AG emphasizes a flexible approach to recruiting, offering services in executive search, project recruiting, and consulting, while maintaining a strong commitment to candidate and company satisfaction.
📋 Description
• Ensure high telephone availability and adherence to the defined service level (Service Level) • Act as the first point of contact for all employees of our corporate clients for IT incidents and requests in the areas of workplace, operating systems, password & account management, and identity & access management • Accurate logging, analysis and triage of incidents and requests • Flawless handling of all tickets in accordance with the prescribed standards and compliance with defined processes, directives, policies and ITIL best practices • Additional specific tasks within the scope of our various client mandates
🎯 Requirements
• Experience and enjoyment in phone-based customer contact • Solid IT/PC knowledge with technical interest and understanding • High flexibility and the ability to switch seamlessly between topics • Quick comprehension, ability to make decisions (also under pressure) and awareness of consequences • Very high reliability and punctuality • Curiosity and a continuous willingness to learn and a drive for improvement • Linguistic flexibility and impeccable verbal and written communication skills; German, English and French at B2 level
🏖️ Benefits
• No specific benefits listed.
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