Customer Care Consultant, Service Desk Agent

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Coopers Group AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Coopers Group AG is an agile Swiss recruiting agency specializing in the placement of specialists and executives in IT, Engineering, Life Sciences, and Finance. The company focuses on providing personalized recruitment solutions, ensuring that candidates are matched to jobs that fit both professional and personal criteria. Coopers Group AG emphasizes a flexible approach to recruiting, offering services in executive search, project recruiting, and consulting, while maintaining a strong commitment to candidate and company satisfaction.

📋 Description

• Ensure high telephone availability (service level) • First point of contact for all employees of our business customers for IT incidents and requests in the areas of workplace, operating systems, password and account management, and identification and access management • Accurate recording, analysis and triage of incidents and requests • Flawless handling of all tasks according to the prescribed standards and compliance with defined processes, directives, policies and ITIL best practices • Additional specific tasks within the scope of our various mandates

🎯 Requirements

• Experience and enjoyment in handling customer contacts by phone • Good IT/PC skills with a technical interest and understanding • High flexibility and the ability to switch seamlessly from one topic to another • Quick comprehension, ability to make decisions (including under pressure) and awareness of consequences • Very high reliability and punctuality • Curiosity and a constant willingness to learn and a drive for improvements • Linguistic flexibility and impeccable verbal and written communication skills

🏖️ Benefits

• Linguistic flexibility and impeccable verbal and written communication skills; B2 level in German, English and French